Hotel Promotions
Free Wi-Fi
There is free Wi-Fi in all common areas and guestrooms. 
Applicable Dates:
Booking Dates: 17 Jun 2019 to 31 Dec 2050
Travel Dates: 17 Jun 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon Package
Guests celebrating their honeymoon with us will receive the following:

• An upgrade to a higher category room (subject to availability)
• A bottle of champagne/sparkling wine
• A fruit basket
• A hors d’ouvers tray
• A 7”x 4” picture
• 2 t-shirts

To receive this offer, just enter ""Honeymoon"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Copy of marriage certificate required upon check-in.  Must be within 6 months of marriage.  This offer is subject to change at any time without prior notice.  Other restrictions may also apply.
Applicable Dates:
Booking Dates: 23 May 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities

The All-Inclusive program includes the following amenities:

•Breakfast / lunch / dinner 

•Food & Beverages 24 hours 

•Unlimited cocktails, drinks, and house wines 

•Welcome cocktail. 

•A la carte restaurants 

•Snack bar in the pool area  

•Non-motorized water sports 

•Daily activities 

•Live nightly entertainment 

•Theme parties 

•Disco / Sports Bar 

•Dance classes  

•Weekly handcrafts market 

•Gymnasium 

•Climbing wall, Archery, Trapeze 

•Viva Kid's Club with swimming pool (for children from 4-12 years old, open from 8 AM until 6 PM)  

•Mini disco 

•Wi-Fi available in the room, lobby, gym, pool, and restaurants 

•Tips and taxes

Important Information: Above inclusions are subject to change at any time without prior notice. Groups & other restrictions may apply. Details of inclusions can be requested by guests upon check in.


Applicable Dates:
Booking Dates: 22 Jun 2021 to 23 Dec 2026
Travel Dates: 17 Dec 2021 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
OnSite Dining
  • Arrecife Snack Bar
    Take a break from fun in the sun for a tasty treat at Arrecife poolside snack bar. Enjoy burgers, fries, hot dogs, pizzas, sandwiches, fruit salads, and ice-cold beverages.
  • Café Maya.
    Coffee Shop
  • Hacienda Don Diego
    Hacienda Don Diego specializes in the traditional, flavorful dishes of the Yucatan Peninsula. Reservations are required and can be made at the guest service desk.
  • La Terraza
    A relaxed, buffet style restaurant, La Terraza offers an international-inspired menu for breakfast, lunch, and dinner featuring tasty fare from around the world. Reservations are not required.
  • Miramare
    Savor a special Italian meal at Miramare. We offer delicious oven-baked pizzas, and a great selection of pastas, salads, and sides. Reservations are required and can be made at the guest service desk.
  • Portofino
    Discover the rich flavors of the Mediterranean at Portofino. Our mouthwatering dinner menu features an array of chef specialties. Reservations are required and can be made at the guest service desk.
  • Viva Café
    Viva Café is a fusion restaurant with a contemporary international menu. Delicious, artfully presented dishes make for memorable meals. Reservations are required and can be made at the guest service desk.
On-Site Amenities
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Beauty shop/salon†
  • Boutiques/stores†
  • Car rental desk†
  • Currency exchange
  • Exercise gym
  • Jacuzzi
  • Laundry/Valet service†
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Beauty shop/salon†
  • Boutiques/stores†
  • Car rental desk†
  • Currency exchange
  • Exercise gym
  • Jacuzzi
  • Laundry/Valet service†
  • Lobby
  • Medical Facilities Service†
  • Meeting rooms†
  • Multilingual staff
  • Outdoor pool
  • Parking
  • Photocopy center†
  • Restaurant
  • Sauna
  • Tour/sightseeing desk†
  • Valet parking†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Audiovisual Equipment†
  • Business Center†
  • Copier†
  • Fax Machine†
  • Meeting Facilities†
  • Printer†
  • Wireless Internet Connection†
On-Site Wedding Services
  • Imagine starting your life together in the midst of spectacular Caribbean waters, tropical jungles, and the alluring mystery of Mexico’s ancient culture. Ideally located on the Yucatan Peninsula, our gorgeous resort transforms any wedding event into a memorable occasion with exceptional food, exhilarating recreation, and the sheer beauty of our authentic village-like setting.

† Fees may apply

On-Site Recreation
  • Archery
  • Children's program
    Viva Kid's Club with swimming pool.
  • Fishing †
  • General
    Dance Classes
    Rock Climbing Wall
    Handcrafted Ceramic Workshop
    Trapeze
    Bicycles
    TRX
    Stretching
    Interactive Workshop painting handcrafted
    International Animation Team
    Live Evening entertainment
    Themed parties
  • Gym

    Gym with Trainer
    Aerobics
    Water Aerobics
    Stretching

  • Kayaking
  • Nightclubs †
  • Outdoor pool
    Outdoor pools
  • Pool
    Introductory diving lessions in the pool.
  • Sailing
  • Scuba diving †
    Scuba Diving Center with introductory diving lessons in the pool. PADI certifications and excursions.
  • Snorkeling †
  • Spa †
    Stunning Caribbean architecture, natural stone tiling, and a traditional cottage roof inspired by the Yucatan Peninsula provide a serene backdrop for pampering spa services designed to rejuvenate and revitalize body, mind, and spirit.
  • Table tennis
  • Tennis court
    There are two tennis courts with lights.
  • Theatre
  • Volleyball
    Beach Volleyball
  • Water activities
    Water Aerobics
    Paddleboard
    Boogie boards
  • Windsurfing

† Fees may apply

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 11902 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exelente y recomendable hotel... rodeados todos los espacios por una naturaleza cuidada. Todos los servicios al servicio del bue

    Todo cuidado.. todo armonioso.. todo pensado al servicio del huésped. Necesite atención médica y fue muy importante sentirme muy bien atendida y cuidada. Todo impecable... los interiores y los exteriores. Impecable la comida.. la animación...Todo...

    Apr 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing March Week!

    We are on our last day at Viva Maya! What a wonderful vacation!!! The grounds are beautifully kept! The staff superb! The front desk folks Allan & Renato great! Hilda our housekeeping excellent!! Dr. Carla, who was a tremendous help, with my partner’s back issue was a God sent!!!! We tried all the a la carte restos - all were excellent!! Buffet - tons of options - nothing missing! The snack bar was great pizza, hot dogs, amazing burgers, salad bar! Bartenders kept those drinks flowing! Waiters at all the restaurants & buffet were amazing & very attentive!! Animation - Wow!! Great energy, great team!! Tons of beach chairs! Pool area was great! Adult pool area was a great to have! Cafe Maya - juices, coffees, smoothies - delicious!! We opted for a private transfer from Kuluba transportation - best choice! Martin was a wonderful driver! We are Club Viva members, so we did have some extra perks! All in all a wonderful trip despite the experience at Dorval airport on Tuesday March 25th which left us missing our 8am flight & having to wait for the 4:45pm flight!

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excelencia

    Excelente atención, servicio y sobre todo la comida! Alta calidad, una de las mejores comidas mexicanas que he probado! La atencion de Omar y Eduardo sobresaliente! Los mega recomiendo! Es una experiencia que no pueden perdersela! Vengan a Haciendo Don Diego que no falla!

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    No se puede descansar si te despiertan con ruido exterior

    habitaciones 1379 y 1383. Lamentablemente, ambas habitaciones presentaron condiciones que no son adecuadas para el descanso. Todos los días, desde muy temprano en la mañana, se percibía el ruido constante de lo que parecía ser un carro transitando, el cual nos despertaba diariamente. A esto se sumaban ruidos de trabajos de construcción, que se escuchaban como motores funcionando dentro de la habitación. Todo esto afectó gravemente nuestro descanso y tranquilidad. Adicionalmente, la aislación acústica de las habitaciones es deficiente, ya que se escuchaban ruidos provenientes tanto de otras habitaciones como del pasillo, lo que agravaba aún más la situación. Por último, en una de las habitaciones se presentó un problema en el baño: el desagüe de la ducha se encontraba tapado, lo que provocó molestias adicionales durante nuestra estadía.

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    holidays with animasaurs

    I loved the activities that the animation guys had in the hotel, I had a lot of fun in the ping pong tournament with Caro and Jesus but also had a lot of fun playing with Laura, Hazel and Willbert, I really liked the brandon zumba class and Leo's sense of humor I'd go back to the hotel just to have fun with them again.

    Mar 29, 2025
Hotel advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 26.89 Mexico Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • General policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel. 

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