Hotel Promotions
Special Reduced Rates!
Discount is already reflected in the vacation package.
Applicable Dates:
Booking Dates: 31 Mar 2021 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050;19 Apr 2021 to 31 Dec 2050
Travel Dates: 31 Mar 2021 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050;19 Apr 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast for Two!
Guests will receive up to 2 breakfasts daily per room. Single occupancy will receive 1 breakfast daily per room. Additional adults and children will be charged regular breakfast rates. Gratuities are not included. More specific breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Jul 2021 to 31 Dec 2050;07 Mar 2019 to 31 Dec 2050
Travel Dates: 07 Jul 2021 to 31 Dec 2050;07 Mar 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Resort Fee.
Resort Free Included in rate, additional information will be given at time of check-in.
Applicable Dates:
Booking Dates: 18 Jul 2023 onwards
Travel Dates: 18 Jul 2023 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Pricing is based on Quad Occupancy
If booked with 4 passengers, pricing is based on quad occupancy. Extra person charges for up to 4 persons in room included in cost of vacation package.
Applicable Dates:
Booking Dates: 14 Jan 2022 to 31 Dec 2050
Travel Dates: 14 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Pricing is based on Quad Occupancy. Room and Breakfast for 4.
If booked with 4 passengers, pricing is based on quad occupancy. Extra person charges for up to 4 persons in room included in cost of vacation package.
Applicable Dates:
Booking Dates: 04 Feb 2022 to 31 Dec 2050
Travel Dates: 04 Feb 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Pricing is based on Triple Occupancy
If booked with 3 passengers, pricing is based on triple occupancy. Extra person charges for up to 3 persons in room included in cost of vacation package.
Applicable Dates:
Booking Dates: 14 Jan 2022 to 31 Dec 2050
Travel Dates: 14 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Room and Breakfast for 3! Pricing is based on Triple Occupancy.
If booked with 3 passengers, pricing is based on triple occupancy. Extra person charges for up to 3 persons in room included in cost of vacation package.
Applicable Dates:
Booking Dates: 14 Jan 2022 to 31 Dec 2050
Travel Dates: 14 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast and Evening Meal for up to 3 Adults! Pricing is based on Triple Occupancy.
Daily breakfast and dinner is included for up to 3 adults per room. Gratuities are not included. Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast and Evening Meal for up to 4 Adults! Pricing is based on quad occupancy.
Daily breakfast and dinner is included for up to 4 adults per room. Gratuities are not included. Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast, Lunch and Evening Meal for up to 3 Adults! Pricing is based on Triple Occupancy.
Daily breakfast, lunch and dinner is included for up to 3 adults per room. Gratuities are not included. Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast, Lunch and Evening Meal for up to 4 Adults! Pricing is based on Quad Occupancy.
Daily breakfast, lunch and dinner is included for up to 4 adults per room. Gratuities are not included. Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 25% and Breakfast for 2!
Savings are reflected in the vacation price. Guests will receive up to 2 breakfasts daily per room. Single occupancy will receive 1 breakfast daily per room. Additional adults and children will be charged regular breakfast rates. Gratuities are not included. Details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay 3 and save.
The discount is already reflected in the rates.
Applicable Dates:
Booking Dates: 19 Feb 2020 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 19 Feb 2020 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay 3 Save 20% + Breakfast for 2!
Savings reflected in vacation price. Guests will receive up to 2 breakfasts daily per room. Single occupancy will receive 1 breakfast daily per room. Additional adults and children will be charged regular breakfast rates. Gratuities are not included. Details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay 4 and save.
The discount is already reflected in the rates.
Applicable Dates:
Booking Dates: 19 Feb 2020 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 19 Feb 2020 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 10%! Non-refundable Rate - No cancellations or changes allowed.
The discount is already reflected in the vacation price. Non-refundable Rate - No cancellations or changes allowed.
Applicable Dates:
Booking Dates: 23 Jan 2020 to 31 Dec 2050
Travel Dates: 23 Jan 2020 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$100 Hotel credit and breakfast for 2!
Guests will receive a $100.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities not included.Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$100 USD Hotel Credit!
Guests will receive, at a minimum, a $100.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$25 Hotel Credit and Breakfast for 2!
Guests will receive a $25.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities not included. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$25 USD Hotel Credit!
Guests will receive, at a minimum, a $25.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$50 Hotel Credit and Breakfast for 2!
Guests will receive a $50.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities not included. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$50 USD Hotel Credit!
Guests will receive, at a minimum, a $50.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Breakfast and Evening Meal for 2 Adults!
Guests will receive up to 2 complimentary breakfasts and dinners daily per room. Single occupancy will receive 1 complimentary breakfast and dinner daily per room. Gratuities are not included.  Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Breakfast, Lunch and Evening Meal for 2 Adults!
Guests will receive up to 2 complimentary breakfasts, lunch and dinners daily per room. Single occupancy will receive 1 complimentary breakfast, lunch and dinner daily per room. Gratuities are not included.  Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 24 Sep 2020 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 24 Sep 2020 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Complimentary Upgrade and breakfast for 2 Included!
Guest has been booked in an already upgraded room category. Rate is appropriate to already booking in upgraded room. Guests will receive up to 2 breakfasts daily per room. Single occupancy will receive 1 breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates.Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Feb 2022 to 31 Dec 2050
Travel Dates: 07 Feb 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Complimentary Upgrade Included!
Guest has been booked in an already upgraded room category. Rate is appropriate to already booking in upgraded room.
Applicable Dates:
Booking Dates: 07 Feb 2022 to 31 Dec 2050
Travel Dates: 07 Feb 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Inclusive of all meals and drinks for 2 Adults!
Guests will receive up to 2 complimentary breakfasts, lunch and dinners daily per room. Single occupancy will receive 1 complimentary breakfast, lunch and dinner daily per room. Some beverages included. Gratuities are not included.  Additional dining and drinks details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 25% and Breakfast for 2
Savings reflected in quoted package price. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 30% and Breakfast for 2
Savings reflected in quoted package price. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates.Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 30% and Breakfast for 2!
Savings reflected in vacation price. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay 7 and save.
The discount is already reflected in the rates.
Applicable Dates:
Booking Dates: 07 Jul 2023 to 31 Dec 2050
Travel Dates: 07 Jul 2023 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay and Save, Stay 3 Save 20% + Breakfast for 2
Savings reflected in quoted package price. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
OnSite Dining
  • Arancino di Mare
    Arancino di Mare showcases classic Italian dishes made from fresh seafood, local products and fine Italian ingredients. This fine dining Honolulu restaurant in Waikiki was voted Best Italian Restaurant in Hawaii by the prestigious Hale 'Aina Awards.
  • d.k Steak House
    Savor mouthwatering steaks at d.k Steak House, serving a selection of on-site, dry-aged beef and locally sourced cuisine. Relax amidst an inviting atmosphere while you take in beach views and enjoy a fine dining experience at this steak house in Waikiki.
  • Hawaiian BBQ Buffet at Queensbreak
    Welcome to our new Rooftop Dining Experience! Located on the Paina Terrace at Queensbreak Rooftop Tuesdays & Thursdays from 5pm-10pm.
  • Island Vintage Shave Ice
    Island Vintage Coffee has been providing the finest gourmet 100% Kona coffee for coffee lovers around the world since 1996.
  • Kuhio Beach Grill
    Before you start your adventures near Honolulu, fuel up with breakfast at Kuhio Beach Grill. This casual dining restaurant offers both buffet and a la carte menus daily from 5 AM to 11 AM. Adults US$48 USD, children US$20 (under five years old free).
  • Nanea Lounge
    Enjoy classic martinis, tropical cocktails, non-alcoholic mocktails and local and domestic beers at the Nanea Lounge in Waikiki. Find us in the Nanea Lobby, where we offer live entertainment seven days a week from 6 to 9pm.
  • Paina Waikiki Luau
    A unique dinner party luau setting where the vibrant stories of Waikiki?s legendary eras come to life through festive mele (songs), hula and the highest caliber of Polynesian performing arts.
  • Queensbreak Bar
    Quench your thirst at Queensbreak Bar, located next to our Honolulu resorts adults-only pool. Live entertainment, dramatic views of Waikiki Beach and cocktails made with ingredients from local distilleries and breweries. Two Happy Hours, daily.
  • Queensbreak Restaurant
    Visit Queensbreak, our open-air Honolulu restaurant in Waikiki, for fresh, locally inspired dishes crafted under the watchful eye of Executive Sous Chef, Nuno Alves. Take in views of the beach and enjoy award-winning live entertainment each evening.
  • Sansei Seafood Restaurant & Sushi Bar
    Taste tantalizing Asian-Pacific cuisine at Sansei Seafood Restaurant & Sushi Bar. See why our award-winning seafood restaurant in Waikiki, Hawaii, is one of Honolulu?s favorite seaside dining spots for both locals and hotel guests alike.
  • Starbucks? (Kealohilani Tower)
    Grab a quick espresso, an iced coffee or a sweet treat before you head out to explore more of Waikiki and Honolulu from one of our two Starbucks? locations. Find us in the lobby of Paoakalani Tower, as well as on Ohua Avenue in the Kealohilani Tower.
  • Starbucks? (Paoakalani Tower)
    Grab a quick espresso, an iced coffee or a sweet treat before you head out to explore more of Waikiki and Honolulu from one of our two Starbucks? locations. Find us in the lobby of Paoakalani Tower, as well as on Ohua Avenue in the Kealohilani Tower.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible parking†
  • ATM/Cash machine†
  • Boarding pass print-out available
  • Bookstore,Offsite†
  • Business center†
  • Business services†
  • Car rental desk†
  • Check cashing policy
  • 24-hour front desk
  • Does hotel have accessible parking?
    Grab bars in bathroom
    Raised toilet seat with grab bars
    Roll-in shower available
    Service animals allowed on property for people with disabilities
    Service dogs allowed
    Toilet seat in guest rooms for disabled person
  • Accessible parking†
  • ATM/Cash machine†
  • Boarding pass print-out available
  • Bookstore, Offsite†
  • Business center†
  • Business services†
  • Car rental desk†
  • Check cashing policy
  • Child programs†
  • Coffee shop†
  • Complimentary in-room coffee or tea
  • Concierge desk
  • Currency exchange†
  • Direct dial telephone
  • Drugstore/pharmacy, Offsite
  • Dry cleaning†
  • Elevators
  • Exercise gym
  • Express check-out
  • Florist, Offsite
  • Food and beverage outlets†
  • Front desk
  • Full american breakfast†
  • Game room
  • Gift/News stand†
  • Hair dryer
  • Hairdresser/barber†
  • Health club
  • Ice machine
  • Individual Efolio available
  • Interior corridors
  • Ironing board
  • Laundry/Valet service†
  • Lounges/bars†
  • Meeting rooms†
  • Motorcycle parking†
  • Non-smoking rooms available
  • Onsite laundry†
  • On-Site parking†
  • Outdoor pool
  • Parking†
  • Pool
  • Restaurant†
  • Safe deposit box
  • U.S. Fire Safety compliant
  • Spa†
  • Tennis court, Offsite
  • Valet cleaning†
  • Valet parking†
  • Valet same day dry cleaning†
  • Vending machines†
  • Video checkout
  • Video review billing
  • Wakeup service
  • Whirlpool†
  • Wireless internet connection in public areas†
Off-Site Amenities
  • Business Center†
  • Copier
  • Ethernet Connectivity†
  • Fax Machine
  • Full Business Center
  • Meeting Facilities
  • Network/Internet Printing Available
  • On-Site Business Center†
  • Printer
  • Telephone
  • Voicemail

† Fees may apply

On-Site Recreation
  • Beach †
  • Children's program, onsite †
  • Fitness center on-site †
  • Gym †
  • Health club
  • Outdoor pool †
  • Pool †
  • Scuba diving †
  • Snorkeling †
  • Spa †
  • Surfing †
  • Whirlpool †
Off-Site Recreation
  • Hiking trail †
  • Horseback riding †
  • Jet-ski †
  • Kayaking †
  • Mountain biking trail †
  • Putt putt golf †
  • Sailing †
  • Tennis court †
  • Volleyball †
  • Water-skiing †
Off-Site Attraction
  • Diamond Head Theatre
  • Hawaii Theatre
  • Hawaii Convention Center
  • Soulbucket
  • George Kuo, Martin Pahinue & Aaron Mahi
  • Keawe's Hawaiians
  • Sunset on the Beach
  • Christian & Sani
  • Diamond Head State Monumemt
  • National Cemetary of the Pacific
  • Pearl Harbor National Memorial
  • ?Diamond Head State Monument
  • Bishop Museum
  • Iolani Palace
  • Mission Houses Museum
  • The Contemporary Museum
  • USS Bowfin Submarine Museum
  • Chaminade University of Honolulu
  • Hawaii Pacific University
  • University of Hawaii
  • Aloha Stadium Swap Meet
  • Arizona Memorial
  • Diamond Head Crater
  • Dole Plantation
  • Hanauma Bay Nature Preserve
  • Wet 'n' Wild Hawaii
  • Honolulu Zoo
  • Nu'uanu Pali Lookout
  • Sea Life Park
  • Waikiki Aquarium
  • Koko Crater Railway Trail
  • Pearl Harbor National Memorial
  • Waikiki Beach
  • Manoa Chocolate Hawaii
  • Kailua Beach Park
  • Tropical Farms Macadamia Nut Farm and Farm Tour
  • Shangri La
  • ?Diamond Head State Monument
  • Ko Hana Distillers
  • Chaminade University of Honolulu
  • Hawaii Pacific University
  • Kapiolani Community College
  • Honolulu Community College
  • Mai Tai Bar
  • Ohana Surf Project
  • Aloha Stadium
  • Hawaii Pacific University
  • University of Hawaii Men's & Women's Basketbal
  • University of Hawaii Men's & Women's Volleybal
  • University of Hawaii Warriors Football
  • Waikiki - Oahu
  • Arizona Memorial & Historical Downtown
  • Adventure Tours
  • Concierge Desks
  • Majestic Grand Circle Island Tour
  • Diamond Head, Rainforest & Scenic Shores
  • Aloha Stadium
  • University of Hawaii Stan Sheriff Center

† Fees may apply

Guest Reviews

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 2171 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Hotel just does not care...

    We were very disappointed with our stay here for several reasons. For those traveling with a family, you should know the following: 1) This is a very noisy hotel where you will not be able to sleep at night due to the traffic, partying and noise on Waikiki beach (this is not the fault of the hotel, but just something you should know) 2) As far as the hotel itself, from the moment you check in at the front desk, you will see employees who just do not care (borderline rude). Simple requests or questions were always met with annoyance. 3) When we tried to communicate with the hotel afterwards about missing points from our stay, the manager would not get back to us regardless of trying to reach out several times. I would highly recommend staying elsewhere to make your stay memorable.

    Apr 25, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Terrific hotel, wonderful staff :)

    It's a terrific hotel with a great location and a very responsive staff......not only during my holiday but afterwards as well - as I called to try and locate items I had left behind in my room and within minutes was able to confirm that Housekeeping (mahalo Rose) found them and Bs Center/Shipping (mahalo JP) would send them out.

    Apr 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Good experience

    Fantastic stay, with a great location, nice amenities and had a good and comfortable bed. Also, the food is excellent and I like getting the body board. The staff is great and they have a tour concierge desk that provides excellent service and personalisation.

    Apr 23, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Dirty hotel

    Not a clean hotel staff is very rude. Not on the beach. Restaurants are not good better to eat somewhere else Pool not cleaned Valet people aren’t careful with your car so be careful and take pictures it’s a shame you have to even think about this but management doesn’t care

    Apr 11, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    The staff doesn't care

    I stayed there in April 25 as a delegate pf EO's GLC. A breakfast buffet was prepared for us. I eat a vegan diet (this was stipulated) but when I went for breakfast there was no vegan options. I asked an attendant for a milk alternative (any one) and she said thet they don't have one. I then asked for food for vegans. She suggested fruit, I said that that wasn't enough (I paid the same rate as everyone else). She said that she'd call the chef. The chef comes out and tellss me that he can't help me. And that I should eat the fruit. I have NEVER experienced this before. I travel the world as a speaker and chefs are always happy to figure something out, even if it's just avocado toast. This guy wasn't interested. I then went down to the front desk and asked for a manager. A guy (I believe his name was Ian) said he'd help me. I told him the story but he just kept asking if I was sure that the client had requested my meal. I explained that I wasn't sure, but that that was besides the point. The point was the chef and team's complete unwillingness to make a plan. He kept pushing back that it was not on them. He then said he'd look into it and get back to me. He took my email address. I was there three more days. No plan was made. No email sent. All this tells you is that the staff just really do not care about customers, just about making sure that they are not to blame. Oh and the Bonvoy app key for the room didn't work. I went down to the front desk and they shrugged and said that it rarely does - SO WHY DO YOU SEND IT OUT THEN! Otherwise, room was fine.

    Apr 08, 2025
Hotel advisories
  • AdvisoryPrices are based on single or double occupancy. Additional occupants may incur a charge of $100 plus tax, per person, per night. These charges as well as the Resort Fees will be collected upon check-in by the hotel and are subject to change without notice.
  • AdvisoryA minimum mandatory hotel-imposed fee of $50 plus tax, per room, per night, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
  • AdvisoryA minimum Self-Parking fee of $55.00 (Plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
  • AdvisoryA minimum Valet Parking fee of $65.00 (Plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
General Policy
  • Check in: 3:00 PM
  • Check out: 11:00 AM
  • Kids stay free policy : Maximum number of children per paid adult: 0Maximum child age: 18

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