Resort Details
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
3635 reviews
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Apr 17, 2025Disappointing Room, Food/Staff hit or miss...
Pretty disappointing...We are kama'aina so maybe they don't care about us? I also bid and won this from a fundraiser for a school on Oahu...so maybe they don't care since it was a donation from them? I still spent a lot on the room and within the resort...should have just gone to the Hilton. Room was TERRIBLE. Painters Tap EVERYWHERE. Called the Operator and she told us it was due "EMERGENCY REPAIRS" so not sure why we were in there if there were emergencies! She told us not to remove any of it...what should have been removed was us! Terrible service from her...or anyone who decided this room should even be in use. Tape was coming off in the bathroom and sticky. I'm surprised they put anyone in a room like that. No guarantees the baby didn't pull off any tape... Room interior strange - there is an opaque window "headboard" between the bed and the bathroom. So if you turn on the light in the bathroom, the whole room lights up. When a baby is sleeping in there, that means you pee in the dark. Asked for a crib and a pack n play showed up quickly. I was strollering the baby backwards into the room when the worker showed up with it. No attempt to hold the door or anything. Asked me if I can set it up...said not sure since I couldn't really see it. I felt like I was inconveniencing him and luckily my husband showed up and said he would do it. I'm not used to workers not automatically setting it up...and even WANTING to do it and make life eaiser. I felt so rushed and had my hands full so I didn't have a chance to give him a tip...not that he really deserved it. Room service menu very small...and felt like Uber Eats type deal. Food came in take out containers in a paper bag with plastic to-go utensils. Definitely a 1-star dining experience. Salad lettuce not chopped, so good luck finding a way to cut it in the plastic bowl that doesn't have a wide solid base. Ended up not eating it and just tossing it. Hubs did like the cornbread...I thought was too sweet. Pasta pretty tasty but a piece of bread would have been a nice touch. $150 for this...would have been cheaper and better plating anywhere else. We ate breakfast buffet 2x...omelet station worker awesome. Even delivered it. Waitstaff pretty on it. 1st day person was a lot better than 2nd. Food was okay. Had the prime and crab buffet...not bad. That was good. Opakapaka was soooo dry. Need to do something about the birds..shoot um. Almost got nailed a couple times and they were on the prowl. NAAAASTY. Saw the tree they live in. Kukae everywhere. Ate at the pool the rest of the times. Tempura platter not good. Ika batter raw, Fish overcooked, Shrimp was frozen kine. Grilled cheese was good. Wings pretty good. Baby liked the smoothies. Other than that the staff was good. Most people nice and helpful. Pool workers were the best... Probably my least favorite Waikoloa and also Marriott experience...
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Apr 15, 2025
Very tied hotel! Unfriendly staff.
Am Marriott gold member and this hotel is one of their sub-par locations. Rooms were tied, nightstands were behind headboard? 3 plumbing issues. No decent restaurants. Staff not friendly at all! Only thing going for it is nice beach... Would not recommend!
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Apr 15, 2025Beautiful
Thank you, Elizabeth! We enjoyed our Hale Suite. Beautiful grounds - very well maintained. Pleasant staff. Food in the only restaurant on-site was for the most part good, however, the service was always very slow. Very aggravating that although there were always a lot of empty tables for breakfast, a lot of them were not cleared quickly so the birds were feeding on the tables and always a wait to be seated. The breakfast buffet was initially good but noticed the quality of food started to decline. Also noticed the housekeeping staff started to rush through the daily upkeep of our suite. The shower floor wasn't cleaned, the body wash wasn't refilled (it was empty still after being serviced), kleenex wasn't replenished. A few hiccups from the property but overall still enjoyed.
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Mar 29, 2025
Beautiful Hawai’i.
We stayed for 5 nights, and to cut to the chase, I would stay here again if I was visiting the big Island. For the most part the staff were very good, and management was quick to help with any issues that come up. It’s not a huge resort, so there is basically one main restaurant, which was very good. The 2 shopping plazas that were directly across the road, and directly beside the resort offered many additional options, plus you can walk to Lava Lava Beach club right next door as well. The area is great, the rooms nice, kept clean, beautiful views. We had much fun, my 8 yr old daughter loved the slide and the pools.
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Mar 29, 2025
Wish the breakfast were more vegan friendly
Front desk, bellhops, concierge, pool staff, breakfast servers, pretty much all staff were hospitality oriented and good at their jobs. (Thank you Matthew for getting us a last minute sunset view restaurant reservation on a special occasion.) The only negative experience we had was with kitchen staff at the breakfast buffet. The breakfast buffet items were not correctly labeled with known allergens and the staff at the buffet kind of threw up their hands. We asked questions about certain food items and pointed out that things weren’t labeled correctly. Five days later, no changes were made. It did not give us much confidence in the kitchen and was what prevented us from having dinner at the restaurant. In general, the service outshined the building. It is showing some age and I hope it’s on Marriott’s remodel list.