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3058 reviews
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Dec 20, 2024Excellent service and beautiful resort
Our family enjoys 5-star hotels in Mexico. This was one of the better, if not best, resorts we have visited. The service was excellent! Our butler Eloy was attentive and helpful at all times. Salvador at Don Manuel's restaurant was friendly and welcoming and provided top notch service for breakfast. Our daughter turned 10 during the trip, and the staff took great measures to make it special and exciting for her. The pools and beach are beautiful and the rooms are clean and spacious. The dinners we had on-site were pricey for the quality, but it is easy to walk to the marina/town for other good options.
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Dec 20, 2024
Second Visit, Similar to the First
For our return visit, my wife and I decided to spend 3 nights here for her birthday. We had been here a few years ago for our anniversary and between free nights + points value, the need for a getaway and proximity to Las Vegas, decided it was the place for us to return Rooms: Amazing. A mini-bottle of tequila awaited us as we entered our upgraded room with it's own plunge pool. The views were breathtaking and the soundtrack of the ocean throughout the day could put anyone in a relaxing mood. Amenities: Not much going on at the property. The pool was actually freezing cold one day which put a bit of a damper on it, but we believe something was broken as the next day it was warm. We easily found lounge chairs with shade each day. One thing that we found annoying was service was lacking by the pool. We ghad to constantly "search" out a server to order something rather than being asked if we wanted anything. Again, similar to our last trip, there's ZERO resort activities and maybe some ambient music. As much as we like quiet, the resort was a bit TOO quiet! Food: Similar to our last experience, food and drinks are expensive and overall very hit and miss. I still don't understand why ordering three mixed tacos are more expensive than ordering three of the same style tacos. Someone explain! We ordered in to the room multiple nights and the service was fast and setup on our balcony was very nice. Also a nice touch, just press a button on the table after your meal and they come and clean everything up very quickly. People: I found every person that worked at the Waldorf to be very helpful and happy. Again, although service was lacking in some places, everyone was more than willing to help. A special thank you to Rey, our personal concierge for making the trip so seamless, and Libia the Director of Operations, for putting us in such a spectacular room! If you're looking for a truly quiet, ultra-luxury boutique experience in Cabo, look no further than the Waldorf Please let me know if you have any questions regarding this review.
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Dec 13, 2024
Nicest Hilton property I’ve experienced!
Everything about this hotel is top notch. We were immediately greeted outside of the airport as we chose to pay for their car service to the hotel and we are so glad that we did. It made it very easy. Upon arrival, being greeted with a margarita while I wait for my room?! Yes, please! I am a Diamond member and we got an upgrade, which was very nice (we used points so I wasn’t sure if they would be that generous). The rooms were beautiful and we loved the doors to the balcony that opened all the way up to really allow an indoor/outdoor living feel. The private plunge pool was wonderful and we used it multiple times every day. Breakfast was great every day and they were knowledgeable about our food allergies. We ate all of our meals on the property at The Beach Club or Don Manuel’s. Both were really great! The best part of the day was the afternoon chips and guacamole. They did deliver Corona with this as well, but I can’t have it due to my wheat allergy. I was disappointed that they didn’t offer a gluten free alcohol option for me even after I let them know that I wasn’t able to drink it. The resort was busy while we were there and while the rooms themselves were really quiet, we did experience some inconsiderate guests. Our neighbors played loud music through a Bluetooth speaker on their balcony and while we spent most of our time on our balcony and in our plunge pool (the two times we went down to the pool during a four night stay, we literally couldn’t find one open lounge chair). There was another guest somewhere around us who was constantly smoking cigarettes either on their balcony or directly in front of our door while sitting on a bench there. She was there every single time we left the room and the smell definitely permeated into our room. I hate being those people, so we didn’t complain and just dealt with it. I was hoping a staff member would have said something as she was out there so frequently, but it’s also the type of place where they wouldn’t want to upset their guests. We were able to watch a baby sea turtle release one day and it was a highlight! Other guests we talked to said their concierge told them it was happening, but we happened to walk by earlier that day and asked someone who was monitoring the Turtle Nursery, so if this is something that interests you, head to that area and ask if they are expecting any releases while you’re there. This was our first trip to Cabo and we can’t wait to return! I can’t imagine staying anywhere else. On departure, they gave us the cutest turtle shaped cookies (I couldn’t eat them but they were adorable!). I will say that the driver on our ride back was very friendly, but not super safe. He was passing in a lot of non passing zones at a high rate of speed, which didn’t make me feel very comfortable. Overall, I still can’t give this resort any less than 5 stars! Just don’t expect to save any money here!
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Dec 11, 2024
Paradise!
We had an amazing stay at the Waldorf Astoria Los Cabos Pedregal. Everything about this hotel is amazing. From the plunge pool in each room to the chips and guac delivery every day, this hotel truly doesn’t miss. The service is next level. All the staff are incredibly friendly and you can truly tell they love providing excellent service to their guests. Special shout out to our personal concierge, Danna. She made our stay even more special with her incredible service throughout our stay. We will definitely be back!
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Dec 10, 2024
Our 16th visit and it always gets better!!!
Our 16th trip to the resort and it only gets better with each trip! Truly an amazing resort with the best staff we have ever seen ANYWHERE in the world. From the minute we left the airport and had Cesar drive us to the resort (who is a fantastic driver and a better person) to the entire staff at the hotel. Special shout outs to the pool staff, especially Carlos, Manuel, Fernando Panchi, Jonathan and Jim. The spa is one of the best in the world, specifically Betty and Edith (Claudia was injured, but she is also super). And, of course, our concierge Mariel, who is truly the most amazing person who is ALWAYS there to help, no matter what you need. Fernando (General Manager) is a great leader of the entire team and I can't say enough about everything Pedregal!!! Run, don't walk, to the resort....you will not be disappointed!