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2819 reviews-
Joel Great guy
Excellent service. I step close to the beach and Joel help me with the chairs and the towel. And be nice asking what are going to read. And the spot he gave me was perfect. All the hotel is clean and they are make some changes and looks good. New thing coming 2025
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Perfect get away!
AMAZING TIME, great views, spacious rooms, perfect get away! Food was amazing at Iguanas and breakfast at Marbella is a must do. If you go to Marbella ALWAYS ask for Juan Pablo!!! I guarantee you won't regret it! When in doubt, Río Mar is always the answer!
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Absolutely Fantastic
Have been there previously. This time there were renovations going on and we can't wait to see what they do to the place on our next trip. Great room with mini kitchen with all you need. Great view, comfy bed. I work remotely so the internet is excellent throughout the resort. Plenty to eat on and off site with lots of restaurants near by. Shops, Kioskis, rain forest, and entertainment. You can walk along the beach to Kioskis where there are plenty of restaurants and bars. Lots of water activities near by. Beach on site with beds and umbrellas complimentary. Swim up bar but my favourite is the Beach Club, slightly quieter and relaxing with pool service. Staff our outstanding. All well trained and very nice.
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Will give another try
Hotel itself was quite lovely. Beach and pool a must. In addition, my encounter with staff at different venues was exceptional. My biggest disappointment was in the hotel room. Not only are they in need of an update, the lighting was unacceptable. everything seemed dim and dreary. Also the balcony widows were blotchy and dirty. Another odd discovery was use of of bath mats being used as "area" rugs around the bed. I did voice my complaints to management on the property who were extremely attentive and offered to rectify my complaints.
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Juan Pablo (Breakfast Service)
Juan Pablo was an absolute star at breakfast. He is the epitome of professionalism and customer service. He was knowledgable and efficient. It was truly a pleasure meeting him. I hope all who read this review have an encounter with him and his service.