Resort Details
- Various Lounges/BarsThe Blue Lounge at Kamuela Provision Co. - Specialty martinis and signature pupus.
Malolo Lounge-cocktail lounge
Kona Pool Bar - Various RestaurantsKamuela Provision Company-steak and seafood
Big Island Breakfast at Water’s Edge (buffet breakfast)
Lagoon Grill-casual fare, outdoors
Orchid Marketplace-poolside dining
Boat Landing Cantina – Mexican cuisine
Lagoon Spoon-breakfast/cereal items
Legends of the Pacific Luau (Luau-Tuesday, Friday, and Sunday evenings)
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting,Offsite†
- Baggage hold†
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children welcome
- Concierge desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting, Offsite†
- Baggage hold†
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children welcome
- Concierge desk
- Elevators
- Exercise gym†
- Game room
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant†
- Room service†
- Room service - limited hours†
- Safe deposit box†
- Sauna†
- Shopping mall†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Water sports
- Business Services†
- Internet Access†
- The following services are available at the Waikoloa Wedding Planner Atelier:
Ceremony locations: “Hale Aloha” Wedding Pavilion, Palace Gardens, Wedding Gazebo, Majestic Grand Staircase and Buddha Point
Entertainment selections
Bridal bouquets and wedding floral
Hawaiian-style wedding announcements and invitations
Create menus for a private banquet reception or restaurant reception for 2 to 500 guests
Kohala Spa and Beauty Salon for a full-range of services
Intimate Renewal of Vows ceremonies. Special Renewal of Vows package.
† Fees may apply
- Bike rental †
- Fitness center on-site †
- Hot tub3 Outdoor Hot Tubs
- Motorized Water Sports †sailing, snorkeling, scuba diving, whale watching (seasonal), and more.
- Non-Motorized Water Sports †
- Pool
There are 3 pools on site. Two pools feature waterfalls and water slides.
- Sauna †
- Spa †
- Steam bath †
- Tennis court †There are 8 tennis courts onsite. There are 4 lit tennis courts onsite.
- Beach
- On-site EntertainmentMalolo Lounge
Jazz entertainment nightly starting at 9:00 p.m. at the Billiards area. Sporting events and activities can be viewed on a 42-inch Plasma television for your enjoyment.
Dinner Show and Luau
Legends of the Pacific™ luau dinner and show under the stars at Kamehameha Court. Entertainment by Tihati Productions. 5:30 p.m. to 9:00 p.m. (hours may vary, not a daily show)
- Other Local AttractionsDOLPHIN QUEST
Dolphin Quest is not run by the hotel. Do not call hotel with questions. Please see numbers below for questions or reservations.
*Cancellations do occur and prices are subject to change without notice. For reservations or questions please call: 808-886-2875, Fax: 808-886-7030, or visit www.dolphinquest.org.**
During your visit at The Hilton Waikoloa Village, we hope you will have the opportunity for a once in a lifetime experience with our dolphins. Dolphins Quest Hawaii offers the following unique Dolphin Encounter programs:
Dolphin Discovery -
This program is for children 5 to 12 years of age. The cost of the program is approximately $85.00 per child. Reservations can be made 2 months to the day in advance.
Teen Program -
The Teen Encounter is designed for participants ages 13-19. The price is approximately $85.00 per participant; reservations can be made 2 months to the day in advance.
Adult Encounter -
The Adult Encounter for individuals 16 years of age and older is an interactive program that begins meeting the dolphins with their trainers. The cost is approximately $115.00 per person. Reservations can be made 2 months to the day in advance
Dolphin Doubles -
This special encounter is for adults 16 years of age and older. The cost is approximately $190.00 for two people. Reservations can be made 2 months to the day in advance.
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
11059 reviews
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Jan 24, 2025Good for family activities, tiny bathroom in the newly renovated Palace Tower Grand room
Our second time staying at this location. We stayed at Makai tower last trip and this time, I used Hilton points to stay at the Palace tower. I believe our room was the newly renovated palace tower grand room since there was drilling noise right next to our room and we could see construction going outside near the tower. Since there were already many reviews on the distance to the lobby from this tower and AC not functioning in the train, this review is not going to repeat that and I’d focus on the room itself. The room we stayed at was a standard double bed resort view, the room was spacious, beds were pretty comfortable, new carpet and furniture. But who decided to keep the small bathroom without giving it any update?! The bathroom was so tiny that we were worried that we would not be able to close the bathroom door while using the toilet. And to be fair, I am 5”4.
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Jan 22, 2025
Stunning landscape, but ethical and maintenance concerns
I stayed at the Hilton Waikoloa Village for a week during a conference and fully enjoyed the incredible location. The hotel is situated in a truly breathtaking landscape - its garden architecture and the ocean lagoon are an absolute masterpiece, unlike anything I’ve seen before! Walking through the grounds was a highlight of my stay. That said, the hotel itself could benefit from better maintenance, particularly in cleaning the bathrooms and addressing some wear and tear throughout the property, though I understand the challenges of managing such a large location. The prices are striking ( breakfast 55$/person or pasta 55$/person). One important issue I feel compelled to mention is the dolphin captivity. While I appreciated much about the hotel, seeing the dolphins in such a small pool, entertaining guests 45 mins for $300 per person, was disappointing. They have too little space and are forced to follow commands, which I believe is unacceptable. I hope the hotel reconsiders this practice in the future. Overall, a unique experience in a stunning location, but with room for improvement in some areas.
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Jan 21, 2025Disappointing start to vacation
Have stayed here in the past and enjoyed our stay. Today however, we were told our room was not ready after we arrived after the guaranteed check in time. They did however tell us that another room was available if we were willing to pay for the upgrade. I declined so I had to wait around with my toddler and crying four month old in the lobby. Eventually, after more complaining, they did upgrade us to a partial view room. Once we got to the room, the disappointment continued. Room was not clean at all. There were crumbs in multiple places around the room. Windows were dirty. There was no shower gel in the bathroom. This is our third stay here and hopefully it will improve or we won't be coming back.
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Jan 20, 2025Clean, peaceful stay in a convenient location with great views
My husband and I stayed at the Hilton Waikoloa during our recent trip to the Big Island. The hotel staff was friendly and helpful, even grabbing me a handful of bandaids when I tore my feet up with new sandals. The beachside location is peaceful while still being close to a couple smaller shopping centers with restaurants. Kona airport was about a 20 min drive, and Kailua-Kona was only another 10 min from that. Our large room was clean, and had a wonderful view of both the ocean and the dolphin lagoon. There is a monorail that runs throughout the day from one end of this massive resort to the other, but we chose to walk everywhere. Despite concerns over some fairly negative reviews, we went to the breakfast buffet twice and enjoyed our meal both times. Even getting to watch a dolphin show the second time. We also had dinner at one of the other hotel restaurants, NUI Italian food and enjoyed a very good pizza there. The hotel had a couple pools, which were pretty busy during the day and completely empty after sundown. They do have the option to rent snorkel equipment and paddle boards, but unfortunately, it appeared to just be a daytime thing and we never got around to trying it. They do have paid parking on site, but it is a pretty good walk from the entrance so we chose to pay for the valet instead. If you use valet, make sure you give yourself a little extra time because they can get backed up quickly when there's a rush.
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Jan 20, 2025So not happy
The room was great - the view of the ocean was fabulous! But they didn’t tell us about the surgeon conference, They took precedence over everyone else who paid good money to stay here. We tended to go to the bar near the entrance for a nightcap.. it’s about a half a mile walk back to the room. One night they had a private party that was supposed to be over at 7pm. But when we came they said it would be another 45 minutes. So what is one supposed to do? You’re a half a mile from your room and basically isolated from anything else. Happy vacation, right?
- AdvisoryA minimum valet parking fee of $55 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due. No Validations available for restaurants/luau for Valet Parking. Validations available only for Self-Parking for restaurant dining/luau.
- AdvisoryA minimum self parking fee of $48 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due and for hotel visitors, the hourly self-parking rate will increase to $8/hour, there is no hourly rate in valet parking.
- AdvisoryA minimum hotel-imposed Resort Fee of $48.00 plus tax per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. The hotel can provide current fees and inclusions when you check-in.
- Check in: 3:00 PM
- Check out: 11:00 PM
- Minimum check-in age: 21
- General policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.- Resort Charge - A mandatory resort charge is charged and collected by the hotel either at check-in or check-out.
- Mandatory Resort Charge Inclusions (Subject to Change without notice)
- -Guest Room and Public Area Wi-Fi
- -Hawaiian Cultural Activities
- -DVD Player with Unlimited movie rentals (DVD Now card can only be used in specified tower)
- Limit 2 checked out at any given time
- -Complimentary portrait and souvenir keepsake
- -20% discount on beach toys at the saltwater lagoon
- -Keiki Pool Activities
- -Fitness or Yoga Class at the Kohala Spa
- -$10 off per person on Hawaii Nautical sailings
- • NEW ADDITIONS FOR 2024:
- -Pool toy inflation at Kona Pool
- -Two refillable branded water bottles in each room with refill stations throughout the resort
- This used to be an exclusive benefit for Makai but is now provided in all guestrooms.
- The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change. The hotel can provide current charge and inclusions when you check-in.
- Pet policy : Pets Not Allowed